Mar 1, 2020
EXL Service reviews
3.4
60% would recommend to a friend
Rohit Kapoor
77% approve of CEO
60% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
4.0
Feb 27, 2020
Recommend
CEO approval
Business Outlook
Pros
Accounts in different processes are stable, meaning employees are assured that they will not lose a job or transferred to another account. Clients are very impressed with the quality service delivered by different accounts. Hence, the majority of these clients choose EXL for their services. In an executive-level, compensation and benefits are fair for their level. Plus, the company gives out a lot of perks to them to keep their employees happy. The company tries to create many engaging activities for the entire employees. In a support staff to management level perspective, the company offers many leadership and developmental training to prepare support team to become the next leaders.
Cons
Though the job is rewarding, it demands a lot. I have the freedom to showcase my skills and abilities but you're expected to maintain or excel that level of excellence and push you to the point of getting burnout. Different managers have a different style of leadership, it will be a privilege to get mentored by one of the best or being under a wing of a military-style leadership that does not baby their subordinates. Though it will still result in a positive outcome. However, that will lead to another problem which is attrition.
3.0
Feb 25, 2020
Good place to grow as long as you're willing to do the hustle
Current employee, more than 5 years
Cebu City
Recommend
CEO approval
Business Outlook
Pros
This organisation is very stable and is growing at rapid speed. Growth opportunities are available even for frontlines who have been with the company of less than a year. We even have managers who were with other BPOs for more than five years but has never had an opportunity to grow until they joinee EXL. This company is investing so much on automation (RPA) and is on tracked with the needs of the future.
Cons
Payroll process is very manual. People tend to be overworked on almost every designation. Enabling team is not so enabled due to being understaffed and high attrition. Basic pay for frontlines is not so competitive despite high competency requirements. The company attempts to engage with its people but has long way to go to do this consistently.
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