EXL Service Customer Service Representative CSR reviews

3.0

41% would recommend to a friend

(48 total reviews)
avatar

Rohit Kapoor

27% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated EXL Service with 3.0 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

48 reviews
1.0
Mar 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Easy account (Hartford) Fair pay consodering the workload

Cons

Worst management Trainer cannot enunciate and pronouns words well. Tools are as old as dinosaur Leads forces OT Meetings/coaching aux are considered as loss hours so you need to extend your shift

Viewing 40 - 42 of 48 Reviews

Glassdoor has 8,418 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.