EXL Service reviews

3.4

60% would recommend to a friend

(8,181 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Jun 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Relaxed, flexible management. Great or poor experience based on clients and projects worked. I happened to work on projects for a top tier international financial firm.

Cons

Zero training or CPE support. All of my training came from the client, not EXL. The company is moving towards an IT strictly company. Someone like that is a CPA felt more and more out of place. Also, the second I announced my resignation, the HR treated me poorly. Failed to explain things and wouldn't resolve items concerning their area. Saying the person that used to handle a certain fringe benefit was no longer there to answer any questions I had.

avatar
EXL Service Response
6y
Thank you for your feedback. The overall market is undergoing a change and because of which it forces companies to look at what areas have more potential and need investment. Strategies and structures change to support the growth areas. While profitability is an important aspect, there are other factors that contribute to the shift in focus.
1.0
Jun 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Immediate supervisor was innovative and did everything she could to help accomplish our work.

Cons

Upper management was completely clueless to the workflow or who their best resources were to keep contracts.

avatar
EXL Service Response
6y
Thank you for your feedback. Your review of the Health Integrated operation is appreciated. Health Integrated is proud that once we increased the staffing of qualified Team Members; identified and implemented metrics; and assembled the proper executive management team, the Tampa-based operation has met its productivity requirements. Unfortunately, because the decision was made earlier this year many of the concerns are the result of that wind-down process. Health Integrated’s HR Department is doing everything it can to make the transition to other employment as smooth as possible for regular, full-time employees as well as temporary workers.
Viewing 622 - 624 of 8,181 Reviews

Glassdoor has 8,415 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.