EXL Service reviews

3.4

60% would recommend to a friend

(8,181 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Mar 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Intelligent peers, decent compensation on-shore

Cons

Focusing only on growth and not on quality of projects, recent deduction of bonus based on a training, bad compensation off-shore

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EXL Service Response
6y
Thank you for your feedback. EXL is in the growth stage with tremendous potential and the strategy is to propel that by taking on new work. There will always be different type of projects. On the second point , EXL is strong on compliance and after ensuring many communications, took punitive action on those who repeatedly ignored completing mandatory security and compliance training. As a company, our most important asset is our people. Our HR practices include reviewing our compensation structures periodically and aligning our hiring and performance increases to relevant market data. We also do bench-marking on a regular basis that show we are quite aligned and for those areas where we are not, we formulate a long-term plan for the same.
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Glassdoor has 8,415 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.