EXL Service reviews

3.4

59% would recommend to a friend

(8,167 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Feb 4, 2016

Am

Recommend
CEO approval
Business Outlook

Pros

Very good company & Fair Environment. Learnt lots of thing here

Cons

only salary growth not up to the Mark

2.0
Feb 2, 2016

VERY POOR CULTURE

Recommend
CEO approval
Business Outlook

Pros

1) flexible work timings 2) no work load (infact, hardly any work) 3) free gym facility, TT and pool. More importantly, a lot of time to pursue these things (in some of the processes)

Cons

1) EMPLOYEE DISREGARD: EXL Service does not have any Indian client. Most clients are USA based. Whenever a client visits the office, the facilities block 1 lift out of 4 lifts of the 9 floor building (approx. 3000 employees). Even worse, they block a washroom each on ground floor, the client visit floor and recreation floor. They think that their employees would spoil the washroom so as to be unfit for a US' client to use. As a result, they can deploy a guard in front of each of the washrooms who would stop you from going inside. But they cannot deploy a housekeeping staff to ensure that the washroom is clean after every use. I can see no other reason than racism! 2) POOR CAB FACILITIES: They will not call you and tell you even if the cab is an hour late. They will never give you the number of the driver. Above all, there phone is 90% of the times busy. The cab will move if your phone is out of coverage area even for 30 seconds. Now you keep on worrying that you missed the cab or is it late! Thanks to the office location (Sec -144, greater Noida) you cannot reach via public conveyance. Spend your half day's salary for hiring private cab! 3) ALMOST NEGLIGIBLE WORK IN MOST TEAMS OF SOME PROCESSES: If you are want to learn more and build your career, EXL might not be your best choice. You will not be able to learn unless you really push yourself. Almost a time waste.

5.0
Feb 1, 2016

Job at exl

Recommend
CEO approval
Business Outlook

Pros

This co. Take care of it's employees this co. Gives equal oppertunity to all employees it is best un bpo sector

Cons

This co. Pays very low. It should increase payment and also facilities. Then it will be the best co.

Viewing 7693 - 7695 of 8,167 Reviews

Glassdoor has 8,400 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.