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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.5

      60% would recommend to a friend

      (8,145 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Nov 17, 2021

      How do you give zero stars?

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros to speak of.

      Cons

      Absolutely terrible experience. No formal training, no support, no outreach to onboard new employees. Meetings are contentious, your feedback is not valued or wanted, and finger-pointing is the name of the game. They are trying to grow, but have no idea how. You are setup to fail from day one. You are assigned a number and treated as simply a cog in the wheel. Benefits are stingy, for example FSA only, no HSA option. No ESPP, and they used COVID as an excuse to limit the bonus payout despite meeting goals. Would not recommend to anyone with talent and options.

      1.0
      Nov 7, 2021

      EXL's desired culture is NOT in every part of the company

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay, benefits, great tools for working from home

      Cons

      The culture of the "agency side" of the company is toxic. After my first month, my supervisor, after very little training, asked me, "if I could do the job?" My supervisor also told me that he is aware that many of my coworkers were bullies and that there was nothing he was willing to do about it, saying, "that's just how they are." EXL may claim to be inclusive and respectful, but I disagree; the worst company I have ever worked for.

      1.0
      Sep 10, 2021

      bad wlb

      Consulting senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      lost of things to do which you can grow yourself

      Cons

      lots of exl work in additional to client's work

      Viewing 85 - 87 of 8,145 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,378 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.