Is EXL Service a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at EXL Service have rated their employer with 3.0 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at EXL Service .

Does EXL Service pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 48 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at EXL Service.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (507) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (253) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 952 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 279 reviews)); "Good people and a good" ((in 185 reviews)); "Work environment good and nice" ((in 178 reviews)); "Good work life balance, Work from home" ((in 147 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 608 reviews)); "Poor management and lack of project coordination." ((in 354 reviews)); "Low pay for skills required and work can be mundane" ((in 195 reviews)); "Low Compensation and Salary which can be demotivating" ((in 88 reviews)); "Too much office politics that growth becomes selective" ((in 46 reviews))

EXL Service Customer Service Representative CSR reviews

3.0

41% would recommend to a friend

(48 total reviews)

Rohit Kapoor

27% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (48 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated EXL Service with 3.0 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

48 reviews

2.0

May 8, 2025

Back Office

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

High Salary compared to most BPO WFH

Cons

Unpaid overtime (normal to have 2 hours unpaid OT on a daily basis), excessive workload, not enough manpower

2.0

May 7, 2025

No positive experience since day 1.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Free meal for the first 15 days - Welcome kit

Cons

(Own opinion) - Micro management - Poor Facilities - Departments are quite incompetent - little to none engagements - Backpay process and clearance is very hard to process since they don't even coordinate. - Not so good benefits - Dull work place. - Onboarding is very confusing since it looks like the HR department is not even aligned with one another.

4.0

Apr 3, 2025

Good company to have your first job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Semi-Bilingual Campaings available for Spanish/English speakers. Good salary and excellent conditions

Cons

Full Bilingual campaings salaries aren't very competitive accouding with the market.

Viewing 7 - 9 of 48 Reviews

Jobs at EXL Service

Inbound Call Center Reps - Financial Transfer Agent Dept.

EXL Service

EXL Service Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Back Office

No positive experience since day 1.

Good company to have your first job

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