EXL Service reviews

3.5

60% would recommend to a friend

(8,145 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jan 20, 2021

Systemic misogyny

Recommend
CEO approval
Business Outlook

Pros

Hard working individuals that with proper leadership and direction could excel.

Cons

male dominated culturally biased. Inadequate investment for digital transformation. Unable to meet client deliverables. Shortcut clients with second class solutions. Old school thinking.

2.0
Jul 23, 2020
Recommend
CEO approval
Business Outlook

Pros

You will be able to pay your bills. You will work with people who are really smart.

Cons

1) The organisation works on the onshore and offshore model, so don't be surprised if employees from India are prioritized over you. 2) A male dominant company, they won't hire females. (2 out 10) 3) be ready to work more than your normal working hours, it would be difficult for you to have a work-life balance unless you have a manager who strongly believes in it 4) Most of the work-related task will be given verbally, Make it a point to have everything written on an email because if you have any work-related issues, be rest assured the normal verbal communication will be shifted to emails where you will be blamed. 5) No steady workstream, you could be working on one thing today and another thing tomorrow 6) Don't question the work, just keep doing it, even if you don't see the end results.

3.0
Jun 7, 2020

Cons > Pros

Recommend
CEO approval
Business Outlook

Pros

I loved working from home. I loved rarely being micromanaged, at first. Okay benefits. They provide all equipment needed.

Cons

Poor management. Offshore as much work as they can. No job security. Consistent layoffs. Poor training. HR is a joke. No career advancement unless you’re Indian.

Viewing 91 - 93 of 8,145 Reviews

Glassdoor has 8,378 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.