EXL Service reviews

Project-scope, salary, management decisions for project

> No opportunity for advancement > Poor compensation > Poor benefits package (not competitive) > Outdated technologies and organizational processes > Cultural challenges - Many of the C-suite leaders are from India (nothing wrong with that to be certain) and the culture is very reflective of that culture—highly hierarchical and class based. Example: Tech support would see what rank you were in their internal classification. If you were a lower rank, you were largely ignored, you were not worth their time. It was just a bit of an adjustment as an American, where we are a bit more egalitarian in the workplace (at least on the superficial/surface level) > On a macro level, the company was highly focused on mergers and acquisitions (M&A). They were so focused on M&A that it almost seemed like an end in and of itself. They had difficulties in incorporating these other entities and leveraging their capabilities effectively. > They lacked a coherent strategic vision for their business. There was a lot of Six Sigma, LinkedIn-esque catch phrases, tossed around (death by PowerPoint), but what they really wanted to be, as a company? It always seemed nebulous at best.