EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Aug 22, 2025

Not what I was told

Recommend
CEO approval
Business Outlook

Pros

Working with small to large businesses to complete premium audits was a great way to learn about the businesses in the USA.

Cons

I was told that I would be doing in person audits, but ended up doing 98% over the phone. I think this was a business change in necessity due to COVID. I also had 5 manager changes during 1 year of employment.

1.0
Aug 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Financially stable and experiencing consistent growth.

Cons

I have been with EXL for 4 years and unfortunately like many colleagues I work with, my time there has been marked by racial and gender discrimination, harassment, a hostile work environment and a deeply toxic work culture.

1.0
Jul 23, 2025

Bad management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

it has work life balance

Cons

toxic culture bad management chaos

Viewing 124 - 126 of 8,162 Reviews

Glassdoor has 8,395 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.