Question 1

Is EXL Service a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at EXL Service have rated their employer with 3.2 out of 5 stars in 174 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at EXL Service.

Question 2

Does EXL Service pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 174 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at EXL Service.

Question 3

How happy are Customer Service (CSR) professionals working at EXL Service?

Accepted Answer

42% of Customer Service (CSR) employees at EXL Service would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated EXL Service with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at EXL Service?

Accepted Answer

Business Analyst (551), Assistant Manager (507), Consultant (374), Lead Assistant Manager (335), Manager (281), Senior Consultant (255), Senior Associate (231), Associate (228), Senior Business Analyst (197), Senior Executive (188), Executive (164), Senior Manager (164), Project Manager (146), Analyst (124), Customer Service Representative (117)

Question 5

What are the pros of working at EXL Service according to real employee reviews?

Accepted Answer

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 933 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 271 reviews)); "Good people and a good" ((in 188 reviews)); "Work environment good and nice" ((in 187 reviews)); "Good work life balance, Work from home" ((in 142 reviews))

Question 6

What are the cons of working at EXL Service according to real employee reviews?

Accepted Answer

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 613 reviews)); "Poor management and lack of project coordination." ((in 362 reviews)); "Low pay for skills required and work can be mundane" ((in 193 reviews)); "Low Compensation and Salary which can be demotivating" ((in 98 reviews)); "Too much office politics that growth becomes selective" ((in 44 reviews))

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