EXL Service Customer Service (CSR) reviews

3.2

42% would recommend to a friend

(174 total reviews)
avatar

Rohit Kapoor

53% approve of CEO

37% positive business outlook

Customer Service (CSR) employees have rated EXL Service with 3.2 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

174 reviews
2.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great location, Good Infrastructure, Good for beginners.

Cons

Poor Management Skills but not for all process but majorly for Healthcare. No timely incentives. Unnecessary workload , even after you over exceeding your daily targets. Excessive Micromanagement to the core.

Viewing 16 - 18 of 174 Reviews

Glassdoor has 8,419 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.