Is EXL Service a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at EXL Service have rated their employer with 3.2 out of 5 stars in 174 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at EXL Service .

Does EXL Service pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 174 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at EXL Service.

How happy are Customer Service (CSR) professionals working at EXL Service?

42% of Customer Service (CSR) employees at EXL Service would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated EXL Service with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (507) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (255) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (146) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 933 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 271 reviews)); "Good people and a good" ((in 188 reviews)); "Work environment good and nice" ((in 187 reviews)); "Good work life balance, Work from home" ((in 142 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 613 reviews)); "Poor management and lack of project coordination." ((in 362 reviews)); "Low pay for skills required and work can be mundane" ((in 193 reviews)); "Low Compensation and Salary which can be demotivating" ((in 98 reviews)); "Too much office politics that growth becomes selective" ((in 44 reviews))

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EXL Service

EXL Service Customer Service (CSR) reviews

3.2

42% would recommend to a friend

(174 total reviews)

Rohit Kapoor

53% approve of CEO

37% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Culture & values

2.9

Career opportunities

2.8

Senior management

2.7

Compensation and benefits

2.4

Work/Life balance

Customer Service (CSR) employees have rated EXL Service with 3.2 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

174 reviews

5.0

Apr 29, 2019

na

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pro-Agent management. Management really works hard for their employees.

Cons

It would be better to have a dedicated team of SME's that can help out new agents especially during transition phase.

5.0

Apr 29, 2019

More like family

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everyone are approachable and friendly. More like family. Sat Sun restdays.

Cons

Sleeping lounge should be able to accommodate more

3.0

Feb 16, 2019

Good potential with changes

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance Competitive pay Health benefits (offers an HSA plan) Autonomy Great potential Growth oriented organization Cutting edge/Innovative

Cons

Integration of acquired organizations; Leveraging expertise resident within the organization to benefit all business lines; Unclear go-to-market strategy within certain sectors; Leadership/management turnover; Slow response to client needs at times

EXL Service Response

Thank you for your feedback. With the many acquisitions and fast-paced growth that the company has, integrations can be slower than normal at times however we do recognize the amazing resources we have and are working towards better hiring policies, lateral opportunities within the organization and greater leadership alignment. With the ever changing market, we are progressing well to be a known company in the digital, analytics and technology space.

Viewing 169 - 171 of 174 Reviews

Jobs at EXL Service

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Provider Relations Coordinator

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EXL Service Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

na

More like family

Good potential with changes

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