Is EXL Service a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at EXL Service have rated their employer with 3.0 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at EXL Service .

Does EXL Service pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 48 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at EXL Service.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (507) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (254) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (146) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 933 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 271 reviews)); "Good people and a good" ((in 188 reviews)); "Work environment good and nice" ((in 187 reviews)); "Good work life balance, Work from home" ((in 142 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 613 reviews)); "Poor management and lack of project coordination." ((in 362 reviews)); "Low pay for skills required and work can be mundane" ((in 193 reviews)); "Low Compensation and Salary which can be demotivating" ((in 98 reviews)); "Too much office politics that growth becomes selective" ((in 44 reviews))

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EXL Service

EXL Service Customer Service Representative CSR reviews

3.0

41% would recommend to a friend

(48 total reviews)

Rohit Kapoor

27% approve of CEO

36% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.0

Senior management

2.9

Culture & values

2.7

Compensation and benefits

2.6

Work/Life balance

2.6

Career opportunities

Customer Service Representative (CSR) employees have rated EXL Service with 3.0 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

48 reviews

3.0

Dec 27, 2023

Great incentive scheme/ Political Management Style

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The incentive scheme was good and was a great motivator for performing well which kinds of compensate the low basic salary offering,

Cons

The operations management structure and decisions became so politically motivated where it the account were ran by "friends". The other con is that they have a max of PHP16,000 basic pay and the RNRs are often met with disputes.

4.0

Dec 6, 2023

EXL

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Complexity Allowance Performance Incentives Rewards and Recognition Bonuses Yearly Appraisal Overtime Spiffs Survey Bonuses

Cons

Attendance Bonus and Onsite Allowance

1.0

Nov 21, 2023

Low Salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

offer dayshift no other cons

Cons

security is strict you can't use your phone on the locker, pantry, and other common area If you want to use your phone you need to go outside to the elevator area with no chairs and sit or stand to use your phone

Viewing 16 - 18 of 48 Reviews

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EXL Service

EXL Service Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great incentive scheme/ Political Management Style

EXL

Low Salary

Jobs at EXL Service

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