EXL Service reviews

3.4

59% would recommend to a friend

(8,164 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,164 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Sep 15, 2025

Difficult

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Difficult environment to work within

5.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great place to work in industry

Cons

No cons to work at this place

4.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Consulting firm with a bench to help in between contracts. When on the bench, you are still a full-time paid employee with benefits. Good support system from the administrative staff.

Cons

Expectations for continuous certifications, which is fine, but not possible to learn and gain new certifications when working 50 hours a week on a client contract. Automatic layoff if you are not placed on a contract within 60 days - no consideration for length of service, qualifications, client satisfaction.

Viewing 277 - 279 of 8,164 Reviews

Glassdoor has 8,397 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.