EXL Service reviews

3.4

59% would recommend to a friend

(8,164 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,164 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunities to work on large-scale, complex data transformation initiatives, especially in insurance and healthcare Exposure to global teams and diverse clients; great for building domain depth and technical versatility Some really smart, capable colleagues who are generous with their knowledge Flexibility to work remotely and relative autonomy in how you execute your role If you’re proactive, you can carve out your own path and influence outcomes

Cons

Leadership changes and shifting priorities can create instability and misalignment across teams Internal politics and favoritism sometimes outweigh performance and merit in advancement opportunities Lack of clear career development or succession planning for senior individual contributors Communication from leadership is often reactive rather than strategic Sales-driven culture doesn’t always align with long-term value creation or technical excellence

Viewing 283 - 285 of 8,164 Reviews

Glassdoor has 8,397 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.