Edelman reviews

3.4

62% would recommend to a friend

(3,502 total reviews)
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Richard W. Edelman

59% approve of CEO

43% positive business outlook

Edelman has an employee rating of 3.4 out of 5 stars, based on 3,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edelman employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jan 30, 2018

Edelman Chicago is Toxic - Avoid at All Costs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Globally, Edelman is well respected and represents some of the best brands in the world. If you're just starting your career and want impressive two or three year stint on your resume, get a job here.

Cons

I've worked at Edelman offices around the world, and my experience in Chicago was completely different. The politics and tension are palpable and difficult to wade through. The company is at a crossroads, but Chicago has taken communications marketing to a different level - over-indexing on planning and creative and often force-fitting with clients who don't want or need these services. This results in devaluing the parts of the business that actually bring in substantial revenue. There are major changes needed at the top, but they aren't being made. Talent at Edelman isn't what it used to be; you're no longer working with the smartest people in the world, which was true 10-12 years ago. Management in Chicago has no retention plan for top talent. The best and brightest are leaving at all levels and many are not replaced at all, leaving ill-equipped, junior staff members to handle major accounts. Chicago will pile work on you until you finally quit, which is evidenced by the extremely high turnover rate.

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Edelman Response
8y
This was a tough review to read, but the feedback you shared is important for us to know as we continue our efforts on client work, our continuing journey in communications marketing and retention-planning for staff. I've shared your feedback with our local Chicago leaders and would welcome the opportunity to discuss your experience in more detail at maria.okeeffe@edelman.com. Thanks for your time. - Maria O'Keeffe, Executive Director, US HR
2.0
Feb 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Some really great people. Casual work environment. Top clients (as dysfunctional as they may be). Respectable salary and benefits. Very challenging and lots of room for growth...to a point.

Cons

Leadership has become a joke. The guys in charge (and they are all guys) have no clear role or greater vision--they are a bunch of "yes" men with ADD who drop unfeasible ideas on the "no" women beneath them, who are then expected to tackle and execute problems based on reality. There is no autonomy or direction when it comes to one's career; to get ahead as a woman, you have to do whatever is asked of you regardless of your skills or areas of expertise. Instead of matching work to the person, the only criteria used is capacity and dependability, so as usual, the high performers suffer while the people who've proven useless coast along. Office politics are also insufferable--there is a galling amount of gossip and backstabbing among middle and upper management. As for junior staff, i think it's probably a decent place to be--as with most agencies, you'll end up doing the bulk of the labor while your billing rates are cheap, shoot up the ladder if you do a great job, then land in the pile of dung that is a management role. The real killer is seeing how the sausage is made. And all of this is to say nothing of some of the lunatics we work for.

1.0
Mar 17, 2017

In a word: NIGHTMARE.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Far and away, biggest pro was LEAVING. Some of the international colleagues were excellent, but in each and every instance they were from acquisitions and not Edelman people.

Cons

This is by far the most ethically bankrupt, hostile and incestuous place I have worked in my entire career. You're hired for one job, given no flight path, no goals set, dismissive and absentee managers and then the backstabbing begins. There is no one to trust in this place. Seriously, no one. It's Lord of the Flies meets incompetency and rampant unethical behavior. There is NO reason to consider a position here. No fancy title, no promises of bonus or advancement, no salary--seriously nothing is worth it. If you want to work at a big agency - and you're junior (or senior for that matter) - go to Weber or a WPP, Publicis or Interpublic agency. The firm's monicker of communications marketing is a complete joke. It will not catch up to the creative agencies, because the talent and the ideas - and the competence - are not there. This shop is 1990s "PR light" and not to be taken seriously. There's far greater talent and collegial environments out there. Do not settle. PS: I'd question any of the overly positive Glassdoor reviews as placed by the company itself. If you don't take my advice - fine- just please consider this carefully before you dive into something you're bound to regret.

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Edelman Response
9y
Your feedback is concerning to me. We don’t ever want employees to leave Edelman with these kinds of observations and we strive to provide our leaders and employees the structure, tools and resources to not only avoid poor experiences, but help build a supportive and empowering culture. If you’d be willing, I’d like to speak with you personally about this and I encourage you to reach out to me at maria.okeeffe@edelman.com. In the meantime, I’d like to address one piece of feedback directly and publicly; none of Edelman’s reviews on Glassdoor are posted by us as an organization. We never have—and never will—engage in such an unethical practice. Especially considering the business we’re in, we value the ability for employees to voice their experiences in an honest and anonymous way and will not interfere in their right to do so. Good or bad, we read every review and consider them seriously as valuable opportunities to hear from our staff and make improvements accordingly. Maria O’Keeffe, Executive Director, US HR
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