Edelman reviews

3.4

60% would recommend to a friend

(3,501 total reviews)
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Richard W. Edelman

57% approve of CEO

41% positive business outlook

Edelman has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edelman employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Jul 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Supportive President who will hopefully take this PR firm into the Digital future. Beautiful location, free ice cream and other basic agency perks you find elsewhere.

Cons

The "Mean Girls environment" that one reviewer stated is 100% true especially on the Chicago Consumer team. They are the worst, very exclusive and borderline bullying attitude. Collectively, the behavior seems like those so fearful of not "getting" digital and losing their relevance that they treat any from a real digital background as second class citizens. This behavior is apparent from the top - down. From AAEs all the way up to the SVP/EVPs. I think that Edelman works more on investment plans to find room for PR folks on Digital SOWs then profitable work. It's not sustainable for an agency with already record high billable rates.

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Edelman Response
8y
I'm happy to hear your hopefulness regarding the promise of our digital future in Chicago and I have to agree. I would also be lying if I didn't say it made me smile to hear your comments about free ice cream so close to National Ice Cream Day! On a more serious note, I hear your constructive feedback loud and clear and I am in conversation with business leaders to look into and address any possible troubles brewing. Thanks for raising your concerns. Maria O'Keeffe, Executive Director, US HR
3.0
Sep 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing coworkers, chill vibe compared to most ad agencies, decent company benefits

Cons

No matter what they tell you, this is still a PR shop, and work suffers because of that. Clients won't let you out of that PR "lane" because they already have other creative agencies, and as such, you spend a lot of time putting together decks for lackluster ideas that probably won't get produced. The creative department is also EXCEPTIONALLY top-heavy (everyone's a VP), meaning opportunities for growth are few and far between. This is not a place to build up your book, it's a place to build a comfortable living and start a family, which can really hurt creatives who are looking for more in their career.

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Edelman Response
8y
Thank you for taking the time to give us feedback. We strive to make Edelman a great place to work. More than three years ago we embarked on a massive transformation to meet our clients’ changing needs. We are lucky enough to have some of the most talented people in the industry committed to making an impact on our clients’ business. I would welcome the opportunity to talk with you about your experience here. If you’re comfortable doing so, please reach out to me by email so we can meet the next time I’m in your office. John Clinton, Head of Creative and Content, North America
1.0
Apr 4, 2017
Recommend
CEO approval
Business Outlook

Pros

The PTO The clients (they should really evaluate their billing and the work product closely; it doesn't match up) Some decent people The office (nice location) Interns--they are hopeful people

Cons

Leadership-- they do not take responsibility for the failing business. They pass blame. Also they need to learn objectivity. The favoritism is almost a person there. They keep bad managers in place when they know the incompetent people need to be let go. CEO---he needs people skills. He is so full of himself! He can't even look people in the eye when walking down the hall. And if he tells you he cares, you better not believe him. He leans too much on his HR person, who is a lying character. HR--- she should be labeled the gossiper of the office. She pretends to solve issues but she is the issue. How does a HR person who doesn't bring one cent to the business but is so involved in the accounts and its people. She also spends the company's money taking people out to lunch. Business-- this company doesn't know how to bring in new business especially some departments. Its leadership or lack of leadership are cry baby bullies. One department's idea of bringing in new business is going to other offices begging for leftovers. There is a senior level manager whose believes or demonstrates that lying, yelling and whining work. It works for her and it works in the Edelman South office. She should have been let go but they reward her with more money and titles. And the sad part about it is everyone knows. Over sellers but under achievers--- the clients better guard their budgets. That South office comes up with so much crap to sell that they forget what they need to sell---good sound counsel with results. Favoritism---it exists in the Edelman South office! Enough said. Gossiping---everyone talks and leadership sets the tone for that. Morale and spirit- there isn't any!

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Edelman Response
9y
Thank you for your post regarding your experience at Edelman. As one of the leaders in the office, I take your feedback seriously and I can also attest to the fact that I do take immense personal responsibility for the business and for the employee experience. My leadership team and I strive to create a culture without gossip, favoritism and bias and that’s why your comments are so disappointing. We are constantly endeavoring to improve, however, so I appreciate your feedback, take it to heart and will discuss with my leadership team ways we can ensure your perception isn’t replicated. Based on employee survey results and dozens of Glassdoor reviews for the South that are positive, I take solace in the fact that your experience seems to be unique, but I’d like to take this opportunity to address a few things from our perspective. Admittedly, navigating a global firm and finding opportunities that suit people’s individual career paths can be challenging. To help, we ask every employee to build a 2- to 5-year plan, to share their plan with their manager and leadership (including me) and schedule time to talk through their career goals. I meet regularly with employees at every level to have these conversations and I’m inspired by our many employees who are self-starters, do good work and manage their careers by taking advantage of this opportunity. I love watching them do exceptionally well at the firm. Our most important asset is talent. It’s why I take the time to have these meetings and write each employee a handwritten a note to thank them personally for their work. Any additional feedback or ideas you may have would be appreciated and I encourage you to reach out to me at steve.behm@edelman.com, our general manager at alicia.thompson@edelman.com or our head of U.S. HR at maria.okeeffe@edelman.com. Steve Behm, Regional President, South
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