Edelman reviews

3.4

60% would recommend to a friend

(3,501 total reviews)
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Richard W. Edelman

57% approve of CEO

41% positive business outlook

Edelman has an employee rating of 3.4 out of 5 stars, based on 3,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edelman employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Oct 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Some really good brands to work on and talented people in various depts.

Cons

Upper creative management is clueless to what goes on and good people leave because there is no career path for growth unless you're a favorite. HR is just as bad as they have a double standard on complaints to protect upper management.

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Edelman Response
8y
This is a tough one to read. It's a big priority for me that HR be a neutral and beneficial force for good for both our employees and the firm and "toxic" is not a word I ever want to hear associated with my team or management. While there are often many details and variables that go on in HR/management decisions that don't become public knowledge due to privacy and confidentiality reasons (there's always two sides to every story, right?), I hear you that there are some perceived concerns that need addressing. If you are open to sharing more details with me, please reach out at maria.okeeffe@edelman.com. Maria O'Keeffe, Executive Director, US HR
2.0
Oct 30, 2017

You Are Just Another Number

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Hundreds of people in one office; therefore, there are numerous networking opportunities. - Clearly defined growth opportunities and career pathing, which used to not be the case. Edelman has made this a priority in recent years. - Competitive benefits, but they don't reward top talent like other agencies.

Cons

- They have competitive benefits, but they don't reward top talent like other agencies. They pride themselves on being an independent company with fewer restrictions/red tape, but given the name on the door, they'll let you walk and hire cheaper talent before rewarding those that pour their blood, sweat and tears into the agency. - In reference to employees' concern about turnover, the office president said during an employee staff meeting that, "I see human capital go up and down the elevators every day." Management will say they care about you, but at the end of the day, know that you are just another number that can, and will, be replaced. - Senior staffers are all co-workers AND friends; therefore, if there's a problem at work between a junior staffer and senior staffer... the junior staffer will lose EVERY time.

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Edelman Response
8y
Thanks for taking the time to provide this feedback. I'm really glad you've taken notice of our prioritization of career growth opportunities, our benefits and networking opportunities as of late. I'm sorry to hear you don't see us rewarding top talent or viewing employees as more than numbers because I can tell you that we absolutely do. I understand how you may have interpreted the "human capital/elevator" comment in that way, but I hope you'll consider a different interpretation, one that I am more likely to believe knowing the leader in question well... employees are more than just a worker bee; they are literally our product as a professional services firm. We say that a lot - "our people are our product" - that doesn't make an employee "just a number." It makes an employee both a human being that works for us and a literal piece of the company as a whole. Understanding your perception is helpful as we self-reflect on improvements that need to be made, though, so I appreciate you sharing your thoughts. Maria O'Keeffe, Executive Director, US HR
2.0
Feb 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Edelman made me the best employee I could be. I learned to be an efficient and thorough researcher, and the steep learning curve forced me to learn quickly. Every job since has been much more manageable, and I am grateful to have had this experience early in my career. It's a young and "hip" office that is technology-friendly and hyper organized. You're surrounded by smart and capable colleagues who inspire you to work hard. Edelman is also recognized for the quality of its work and its workforce, so it's relatively easy to get a job in an industry in which it is recognized. I am proud to have worked here, though it took a few years to recover from the burnout.

Cons

Management treats its junior staff as disposable. They actually have a brilliant, money-saving strategy, which works for them. It's very hard to get a junior level position outside the internship program, which is a cutthroat program in which only the best are offered a job, if one is even available (don't believe them if they promise one is, many people have been fooled into staying for six months as cheap labor and kicked to the curb). When people are finally hired, they are thrilled to be an official member of the Edelman family, so they are convinced that they love their job, despite the abuse of their time and lack of compensation. The starting salaries after the internship are low, and people get small increases (~2-3% on average, 5% if you're lucky) annually, which compounds to a still small salary. Still, the internship burns into the culture that you are lucky to be there, so you stay, though switching companies would get you a vastly greater salary and a superior work/life balance. You won't be paid a livable wage. Even if you did have money to spare, you wouldn't have time to spend it on hobbies because you won't consistently leave the office at a reasonable hour. You're expected to be on call at all times (I personally was tracked down at 4 am and nonstop weekends for a three-month period), and was negatively reviewed for not signing up for additional weekend coverage immediately following that quarter. It's common for employees to stay until 8 or 9 pm, or later. Edelman promotes the "work hard, play hard" mentality, which is just another way of saying you work late and maybe crack open a beer with your colleagues at 9 pm when there is still work to be done. Suffice it to say that the people on the 24/7 cycle are junior staff. The people who, bolstered by blatant favoritism, don't burn out, eventually rise through the ranks, but most stagnate at middle management until they are pushed out.

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Edelman Response
6y
Wow. I'm sorry that you had a bad experience in terms of the demands of this job on your time. It does sound to me like there should have been more intervention to help you manage your work commitment. We do train managers to work with their staff on finding the right balance for them to get the learning and opportunities that they want while retaining personal balance; some are better at this than others. There is also responsibility on each worker to honestly and clearly raise their concerns. If there is more that you'd like to share that you didn't already with local HR before you left, please reach out to me directly at Maria.O'Keeffe@edelman.com.. This might not be what you were expecting but I'm going to agree with you on our internship hiring. I'm ok with this program being competitive and us only hiring the best candidates. That is the program's goal. We do pay all of our interns and have honest conversations about our plans to hire. The realities of business mean that our decisions to hire can change quickly at times. I understand how this is hard for candidate and don't want to underestimate that, but it's also a business reality that will be true elsewhere. Maria O'Keeffe, Executive Director US HR
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