Edelman reviews

3.4

60% would recommend to a friend

(3,502 total reviews)
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Richard W. Edelman

57% approve of CEO

41% positive business outlook

Edelman has an employee rating of 3.4 out of 5 stars, based on 3,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edelman employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Sep 20, 2017

Consumer Practice, Edelman Chicago

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The large office allows for many networking opportunities

Cons

They overwork entry-level positions. I didn't know any better when I was first starting off in my career, so I stuck through it for three years, but it was three of the worst years of my life. I worked 8 a.m. - 8 p.m. every day, and they ignored my requests for help with my workload. And, many managers in the consumer department are poorly trained, leading to many unhappy employees. One of my managers yelled at me, unprofessionally, fairly often. When I talked to HR about the problem, they said they'd find a solution, but it never got better.

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Edelman Response
8y
I'm happy to hear you found the networking opportunities at Edelman fruitful. There are so many amazing minds here and it's great that you took advantage of that. I'm sorry to hear about your workload and management concerns, however. You'll be pleased to hear that we're in the process of developing a new and improved management training and have newly instituted reporting efforts to better track overtime and we sincerely hope this will positively impact our employees' work lives. If you have any other feedback to share, I'd love to hear from you. Maria O'Keeffe, Executive Director, US HR
2.0
Jan 23, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to work on big name clients, which sometimes leads to interesting work; there are smart leaders who work there, who care about their teams, but that's a limited few

Cons

highly political structure; hr confuses perks for culture - having free ice cream on Fridays and free fruit does not mean you have a fun culture; junior staff is compensated poorly and routinely treated badly as Edelman never trains people to be good managers - they put all the focus on "managing up," which can be a good thing, but when managers are allowed to see their staff as people to throw under buses, "managing up" doesn't work; while they say you "own your career path," they put in numerous roadblocks to it - ultimately, your career is linked to your team lead and what they "volun-tell" you to do and which opportunities they give you

1.0
Aug 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Offering employees exposure to clients from a long list of globally recognized names, from social media/tech, fine jewelry, and even healthcare, the allure of experience with this agency is straightforward. Edelman is one of the top recognized agencies for their work in PR, and your resume is sure to look the better for including this name.

Cons

At Edelman, the range of potential clients can be so enthralling, you're almost able to forget about the time Edelman was caught in a scandal for surveying work on the Canadian equivalent of the Keystone Pipeline - or more recently, when Edelman's plan for re-branding of a group in charge of immigrant detention centers was leaked to the New York Times. On one hand, the demand for work is there, right? Deep in the workday, your mind could remain pre-occupied with all of your recent projects. Even more, alternating between a 'purpose-driven' makeup campaigns or 'customer-focused' cleanup of an airline's latest viral mistake, it's easy to start to believe that your work can have impact for the good. Moreover, for the data savvy - this is the wild west. Without a strong literacy of the new tools and technologies at the top of the company, small factions within the company can sell lower quality analytics projects, research, and dashboards at high premiums. Due to this foundational gap in modeling and testing, there is not a strong internal compass for statistical significance or quality insights. It can make the job easy in terms of tasks, but limiting in terms of the range of work that is proposed versus what is completed. Managers are generally not literate in basic code languages, and you will likely be responsible for your own code and career roadmap. Could be good? Could be frustrating? For you to interpret. The wild west is not without its benefits. However in the long run, it can start to feel like a two-steps-forward-one-step-back process. You may encounter deeply personal family and friend ties binding the upper echelons of Edelman from outsiders. You may be responsible for partnering with people who are not qualified or held accountable to their role due to their connections. Your inspiration and motivation to do great work may be at odds with the day to day asks of deeply conservative and racially homogenous organizational leaders. Additionally, you may start to get the sense that the pool of talent that fuels Edelman's operations is ultimately responsible for pushing the managerial/ HR teams beyond the edge of their comfort zone, and into the high-tech, thoughtful, and racially blended workplace of the modern times. Even when they may embrace these changes, it may frustrate you they lacked the vision change before they were asked. If you begin to feel overworked by poor management or underpaid versus the industry standard, Edelman's client roster will likely come to mind. It's easy to think that a single person can stomach what feels like slightly more than the typical range of corporate problems in return for strong experience. If you arrive at this feeling at Edelman or you are reading as a potential hire on Glassdoor, I encourage you to ask - is the time and energy I put into this company truly coming back in equal if not increased reward? After Edelman, my next employer gave me a 28% wage increase for the same job. They don't ask me to work on the weekends or ask for off same-day deliverables at 5PM . My manager's experience with code has already helped boost my skill set in a way Edelman could never compete with. They have long-held practices to combat climate change on an employee and corporation level, as well as serious employee diversity initiatives that pre-date the Black Lives Matter protests in 2020. We, as humans, have great potential, bound by a limited time on earth. Please consider my learnings here in your decisions. You deserve to spend your limited human time on projects you believe in, in a place that gives fair reward for your contributions. Is Edelman really that place?

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Edelman Response
5y
I’ll start by expressing my regret that your experience wasn’t as good as it could have been and I wish we had been able to address some of these challenges directly and together while you were here. This isn’t to say that I agree with all of your perspectives, but I do value them and will share a few related remarks. As all companies do, we also learn from our past and we find ways to evolve and improve. We’ve recently formed one united team to work across all insights and analytics capabilities and have hired a C-suite level colleague to help us champion all of our data work. We’re also investing heavily in talent and technology to enable both client work management as well as talent management. All of these changes will enable improvements in our work product and for our employees’ experience. I’m also very proud of the work that firm is doing both on behalf of clients and internally around social justice, diversity, equity and inclusion and know we are focused on the right things. As the company has grown up, so have our approaches to all things and I think the awards we’ve won--including several Gold and Silver AMEC Awards, many gold and diamond SABRE Awards and a recent Gold Stevie Award for PR Innovation of the Year in 2020 alone-- help support that we are doing well and are poised to continue growing and improving. Thank you for your contributions while you were here. I’m glad you’re happy with your current role and firm and I wish you the best in your career. Maria O'Keeffe, US Chief Talent Officer
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