Edfinancial Services reviews

For anyone in the customer care group, the cons are simply being in that group. As an employee, you're subjected to the worst of humanity and have to deal with people who abuse you over the phone regarding student loan payments. It's demoralizing. The debt management group was trained to call customers and request payment on student loans; the numbers we had to meet were high and hard to come by when the majority of calls resulted in being cursed at, hung up on, or told the customer simply couldn't pay and "Obama would pay off the loan." In addition, upper management rarely has any idea what the numbers they impose look like in a day-to-day setting, they have little sympathy for the employees, and have no idea what reality is like in the customer care department. Supervisors regularly go on power trips and refuse to acknowledge questions from representatives that are trying frantically to get off a call with an irate customer. In short, the customer care representatives are on the lowest rung of a ladder they cannot climb with no way to pull themselves up and no support from upper management while they're getting abuse from customers. This is, in short, the worst job I have ever experienced.

raises are not promised and if given are nominal.