Edmunds.com reviews

4.2

90% would recommend to a friend

(413 total reviews)
avatar

Seth Berkowitz

94% approve of CEO

78% positive business outlook

Edmunds.com has an employee rating of 4.2 out of 5 stars, based on 413 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edmunds.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

413 reviews
2.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

ROWE (Results Only Work Environment) An openness to trying new methodologies (Design Thinking, Lean Start In, ROWE, Agile, the list grows monthly) Santa Monica office design Fruit in the mornings and espresso machine Events Many talented people (many underutilized) The HR team is one of the best. Edmunds could be a really great place to work long-term if some of the negative and inexperienced management were shed.

Cons

With the talent mentioned above, there is also a lot of dead weight. Too much middle management, many with little to no experience who aren't good, but have the right alliances. Politics weigh very heavily in certain departments. Overall, it's a very status quo place and I would often avoid telling people where I worked out of embarrassment because the website is such a fragmented and outdated experience. I mention ROWE above in the Pros. HR has embraced it, some departments have embraced it, but many in management (both middle and upper) have not. Something to consider if it's a deciding factor in taking a position here or not. Many who have embraced ROWE as it was taught aren't looked upon favorably. Touching upon the openness to new methodologies, it's much like a child at Christmas. Excited because something is new and fresh, then it's quickly discarded for whatever the next big thing is. It's not only impossible to keep up and stay enthusiastic. It ends up being a big waste of time and money. Pick something good and live with it. let it evolve for your specific uses. To the point of my review title, Edmunds is a very "design by committee" environment. It is also very heavily driven by the product team and VPs. It felt like every opportunity to make positive change has been cut short, then there's a 180 degree pivot. When you pivot that many times, you obviously don't get very far. There are also a number of executives that you find yourself wondering "how on earth did they get this job?" One, who will remain anonymous, was fired from their last job and endured a mutiny at their previous job because their team was so fed up with poor management. This person isn't doing any better by their employees at Edmunds, but is considered some kind of thought leader amongst their peers. Go figure.

2.0
Dec 20, 2019
Recommend
CEO approval
Business Outlook

Pros

The employees are good people

Cons

Definitely reminds me of the Titanic but this ship is just sinking a little bit slower. Can’t speak for employees at corporate and how they are treated. For prospective Sales Executives, Relationship Managers, and Account Executives in the field here is what you should expect if you take the job: 1. The main product being sold is mostly smoke and mirrors 2. Be ready to be micro managed all day long(spreadsheets, constant check ins, way to many pointless conference calls) This takes a lot of time away from actually accomplishing the job in the field of servicing dealers 3. No transparency: That went away when the company started struggling. They used to send out weekly leaderboards to everyone for each position so you could see how well everyone was doing around the country. Now they just send you the leaderboard for your position because they don’t want you to be discouraged by seeing the people leaving off the leaderboards and the numbers being way down. Did they not think that subtle move would resonate with employees? 4. Lots of middle management and not enough workers which leads to field reps having way to many accounts to physically be able to manage and see on a consistent basis. Double the accounts to manage as some of the competitors in the market. They wonder why they hear from their clients they aren’t seeing their rep. It’s not because the rep doesn’t want to do the job. It’s because the rep is doing 3 people’s jobs. This leads to reps being demoralized because they are trying to do everything they can to physically be at their clients locations but realize there is no possible way to accomplish that task 5. Hiring freeze for months as great ex employees leave for other companies is the biggest warning sign that needs to be seen. 6. 2020 and beyond for this company ? Don’t look for a grand vision. They are trying to hold it together week by week and month by month. Short term solutions instead of long term strategies. Provide new clients with 3x more value for 3 x less the money then existing loyal clients and wonder why they get cancels. They say they want to take care of existing clients but then when it comes time to do the conversion the managers just complain about the loss they will have to take to make it right. 7. I could go on but I think you get the picture by now. Your best suited to go work at one of the other 150 automotive companies and sell their products instead

Viewing 61 - 63 of 413 Reviews

Glassdoor has 435 Edmunds.com reviews submitted anonymously by Edmunds.com employees. Read employee reviews and ratings on Glassdoor to decide if Edmunds.com is right for you.