Edward Jones reviews

3.5

55% would recommend to a friend

(5,318 total reviews)
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Penny Pennington

60% approve of CEO

55% positive business outlook

Edward Jones has an employee rating of 3.5 out of 5 stars, based on 5,318 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Nov 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent benefits but not exceptional; easy to be hired if you have people skills and a little common sense.

Cons

With only a year on the job training you are expected to essentially be an office manager - sometimes that is a good thing, sometimes not. If you end up working with an FA who is ethical, fair and treats you as an equal than it can be a great working environment. If you end up with an FA who is not, then my advice is to tolerate the situation the best you can and GET OUT OF THERE AS FAST AS YOU CAN. At all costs avoid getting HR involved - they are trained to side with the FAs, aka, business producers. You are secondary and replaceable, hence that is why it is so easy to get hired with little or no experience. HR will make you think they are on your side but only in matters that are clearly against the law (sexual harassment, for example) they will not and cannot make the FA treat you well.

4.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, 401k with up to a certain amt of matching, not full, but better than most. Profit sharing, Really good Medical High-deductible w/HSA, Dental, Vision, discounts on investing- NAV pricing, paid holidays & sick, 2 weeks vacation paid for new BOAs, after 3-4 years able to have more vacation. Tuition assistance I wished I had been able to use, but if you separate from the company, you will owe it back--most companies like that these days. Great team building events with other other BOAs & wonderful Regional Leader. Super awesome CRM, Customer Relationship Manager tool and great back office at EJ Headquarters in Saint Louis, the home office team within each department are dedicated, friendly and help greatly. You will not be alone in helping your FA/FAs and your clients, even if you are in the office often by yourself.

Cons

Although I liked the two-person office, when it comes to HR, and you must report both something illegal and concerning, They will PROTECT the FA Financial Advisor. EVEN when the FA is NOT performing! FA job is a sales job, sales metrics mean all to their future. HR did not come to meet face-to-face with me nor with the FA. All Phone Meetings. The FA used this to his advantage to make up false actions of what I was doing or not doing during the calls and when not in calls since HR could not visually see him nor myself. Keep in mind, no witnesses, it comes down to a what one person says against the other and HR just is not that vested into resolving a problem ethically. Several requests for transfer to several different offices nearby were blocked by HR, who had originally encouraged me to seek transfer--Contradictory. Given the nature of a highly government regulated industry, there is intensive illegal activities and harassment training all employees must do, yet in the end, if you say something, as you are encouraged to do!, -- you will most likely be sacked. I also found out that I will not be hireable again?! Based on hearsay of one bad FA? And perhaps an inapt HR agent as well? Wow. I have been in the workforce for many many years, it is disgraceful mishandling of very serious concerns and undue punishment. I did not steal, I did nothing illegal. Your FA is a high risk liability to be protecting.

1.0
Nov 3, 2023
Recommend
CEO approval
Business Outlook

Pros

I work with a lot of cool people. They generally do a good job of hiring nice people.

Cons

The pay and benefits are lower than industry average and annual increases are well below inflation. During the last Town Hall, we had an HR representative say that most salaries were indexed to lower cost markets, like Arkansas. Therefore salaries were increased below the current inflation rate. However, it seems like the Partners do very well. Look at the parking lot to observe the pay disparities. Associates tend to drive 5-10 year old beaters while Partners drive new BMWs and Range Rovers. Also, Penny is a weak leader. From what I've seen and heard, she couldn't make a decision to save her life. I am not inspired when I see her speak. Lastly, the work is awful. I'm working on a project that I know will be cancelled next year because it is adding no value to anyone's life, except the Partner who wanted it in the first place.

Viewing 58 - 60 of 5,318 Reviews

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