Edward Jones reviews

3.4

54% would recommend to a friend

(5,326 total reviews)
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Penny Pennington

58% approve of CEO

54% positive business outlook

Edward Jones has an employee rating of 3.4 out of 5 stars, based on 5,326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Edward Jones employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Dec 28, 2025

Layoffs continuing through 2027

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are lovely Work from home was nice while it lasted, now moving back to 4 days in office

Cons

This is a private, employee-owned company and does not need to play the Wallstreet quarterly earnings game. For 100 years the company avoided layoffs, even during the 2008 recession. The company was full of dedicated and talented employees that could be paid more elsewhere, but made the fair tradeoff to stay due to long-term job stability. The firm is now the most profitable it's ever been, yet due to greed, a desire to be acquired, or lack of imagination and playing follow-the-other-CEOs and consulting firm recommendations has been and will be laying off people over the next 3 years in a stressful ongoing process. They are offshoring, automating, and getting rid of talented people - but keeping layers and layers of senior management which takes in much of the firms' earnings but are prime examples of the Peter principle - while everyone else remains stressed about whether or not they will have a job in 6 months, a year, or two as they have made clear that more layoffs are coming through 2027. It is a stressful work environment due to this and I would recommend staying away until the dust settles post-2027. The culture and trust has been ruined and this is now just like any other corporation, thus no longer worth the lower pay. The last round of layoffs I saw a department that fired all the senior skilled talented workers, but kept the unnecessary TWO layers of management that had NO experience in the job family to manage over the junior workers. Thus the junior workers have no one to mentor them to grow into those more senior roles, and there are no seniors or leaders left that have any experience in the job family to lead the group whatsoever. The leader above these two layers of management that made the latest layoff decisions have zero experience or knowledge about the job family themselves, and only started leading the group a few months prior to the layoffs since the firm decided first to re-org leadership and then immediately have them cut their new orgs that contain skillsets they've never worked with and are unfamiliar with. Competency will not get you promoted here.

1.0
Nov 9, 2025

Dissapointment at every turn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

colleagues are trying to do meaningful work and they do try to be helpful and collaborative

Cons

Cult-like; passive-aggressive culture; DEI is a joke/non-existent - it is a mere window dressing with a Head of DEI being incapable; GP leadership is poor - especially the ones I've had to deal with. They are venomous, self-serving, and not good leaders to learn from or be led by; overall, their experience/expertise in navigating the transformative world is lacking. We have people who mean well, but they just are not competent enough to pull this off. This firm also prides itself on being "nice" yet backstab you to death when they want to push you out.

1.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

As a former HQ associate, the hybrid working arrangement was nice so we didn't have to be in the office 5 days a week. It was fine pre-covid, but so many positions are now contractors in India and it seemed like a waste of time to go into an office to sit near 3-4 other team members and sit on zoom calls. The health benefits were also a plus, especially considering the HSA. The accessibility to learning new skills is there, but I would suggest finding a mentor as leadership doesn't advocate for their associates as much as they used to. I feel like the leaders in Operations were better than in Tech about recognizing talent and trying to help them advance, but it's been a while since I was in Ops so I can only hope that's still the case. There are also contests for tickets for events around the STL and Tempe areas.

Cons

The current managing partner. She has surrounded herself with execs from other firms with the goal of 'modernizing the firm' (essentially gutting it and starting over). Management and leadership used to support associates by providing us with resources that allowed us to grow and make a meaningful impact on our work. Many of the partners and directors don't understand the classic 'Jones culture' because they've only worked here a few years, and many other roles have been outsourced to India. Working your way up from the inside is incredibly difficult to do under the new structure. The sense of belonging to a team has all but disappeared. Leadership works in silos and essentially dictates what needs to be done. There is very little collaborative decision making- you are a badge number and are expected to come in and do you job. That's it. When I started in 2009 I had so many leaders and senior associates help me devlop and push me to grow. It's not quite the same now. The turnaround rate within leadership the last few years or so was alarming. I had 5 different leaders in 5 years; and that's not to mention the changes in product owners, business owners, product delivery managers, etc. Leaders in tech don't stick around long enough to invest in your development, so you better be sure you do it yourself or you'll be 'reimagined' into working somewhere else. Edward Jones owning a relationship-based culture is a thing of the past. It's not a working partnership, there isn't a focus on collaboration, and unfortunately it's no longer a great place to build a career. I worked there for 16 years, and it's a real shame to see what Penny has turned that place into.

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