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      Elavon

      Engaged Employer

      Elavon Customer Service/Technical Support reviews

      4.8

      91% would recommend to a friend

      (9 total reviews)

      Jamie Walker

      Not enough data to show CEO approval

      91% positive business outlook

      Ratings by category

      4.8

      Work/Life balance

      4.7

      Culture & values

      4.7

      Senior management

      4.6

      Compensation and benefits

      4.6

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      9 reviews
      3.0
      May 10, 2015

      Understaffed

      Customer service/technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, decent insurance, forty hours guaranteed, schedule does not vary from week to week.

      Cons

      You're not a person, you're a robot. Even when you're going above and beyond, no one considers it anything important or to be proud of. Customers sent in several letters to management during 2013 and 2014 letting them know that I took care of the issues and everything was flawless afterward. That got my name up to the CEO. It meant absolutely NOTHING at review time. Everything has a very "What have you done for me lately?" attitude, and if management won't actually tell you what they want.

      4.0
      Feb 23, 2015

      Basic call center job.

      Customer service/technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company values. Amazing people who work there. Training was 1 week in the basics of the job. After 1 week your on your own, using the company Intranet to help you figure out the rest. Sure, they have people to call if YOU need help but they didn't know half the time anyway. If you didn't meet your weekly or daily goals you were made to look like you didn't care. I did enjoy working there b/c of the customers and people who work there but it definitely lacked in other areas.

      Cons

      Poor management, the big higher up management is clueless to what really happens on the phone daily. No enough training to prepare you for your daily job. The company fees they charged their customers is outstanding.

      Viewing 4 - 6 of 9 Reviews
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