Literally have to take 4 anxiety pills to get through the day - Virtual Technical Support Associate ADT Employee Review

1.0
Jan 4, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a remote job.

Cons

The worst job I had repeated hemorrhagic cysts due to constantly being yelled by customers and only having 2 mins to close out job open a new job review it before being in trouble, they tell customers they will send a tech onsite but they don’t want techs to go out anymore so we get penalized, so when we call for their appointment they are mad that it’s a virtual either they don’t want to do it or most don’t even know how to open a text and we have to teach them how to program something when they don’t even know how to put speaker on their phone they expect us to finish trouble shooting with in 20 mins, I literally had organs rupture inside me few months ago due to stress of this job I almost died, I have high blood pressure by age of 26 and anxiety that got so bad I take 4 pills a day to try to get through the day im 28 now, We only get 30 mins a month to use the restroom. Was hired 3 years ago new hires start off at 20 while im still making 18

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5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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