Great to move up but would not stay CSR for long - Customer Service Representative (CSR) ADT Employee Review

3.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay and equipment was provided for remote workers

Cons

Not being able to hang up even if customers are belligerently under the influence of alcohol

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

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