Bad management - Customer Service Representative (CSR) ADT Employee Review

1.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Vacation and benefits were great

Cons

Management very terrible!!! Manager was not aware of what tools was needed to complete job could not have taken a call from customer no knowledge always looking for a bad review to bring up to you never gave compliments always had a but in the conversation

Explore other reviews about ADT

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

shift differentials, the ability to trade shifts or flex, paid training, premium holiday pay, plenty of overtime hours, and good for employees looking to build their resume.

Cons

you might have to work mandatory overtime during hurricane season, large volume of calls, very fast paced, and you may deal with hostile or panicked callers.

See reviews by: Helpful|Rating|Date|All