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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      ISM Retention - Customer Service Agent Advanced Call Center Technologies Employee Review

      4.0
      May 24, 2016
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a great work experience where they hire and give anyone a chance as long as you are willing to work with good pay

      Cons

      It tended to be very stressful and you cant miss many days so you do have to be commited

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      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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