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Advanced Call Center Technologies

Engaged Employer

I hate It - Anonymous employee Advanced Call Center Technologies Employee Review

1.0
Jun 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Its a Job that pays and they are always always always hiring

Cons

First of all my first 4 days of training we had 4 or 5 different trainers in and out so we didnt learn anything useful about the job and the ones that where training us was new to ISM also still learning themselves. Do to the fact that it was alot of inconsistency our training class went from 38 to 11 by the time we hit production. They choose supervisors straight out of training that dont know any more than you do about the job. Supervisors show favortism and pick there friends to be leads. Very unprofessional place to work and stressful. They force you to sell to customers who are clearly upset about there bills from the jump. Turnover rate is at a all time high and they need more floor walkers to assist people with raised hands. None of the the stuff we learned in training helped us out on the floor.

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5.0
Feb 9, 2026
Recommend
CEO approval
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Pros

Best place to work with the I.T Helpdesk Team.

Cons

Teamwork played a big role in the I.T Dept.

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

Cons

Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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