Customer Service Advocate - Anonymous employee Advanced Call Center Technologies Employee Review

Upper Management is ridiculous. They hire anyone who will fill the seat. Someone that has been working for 3 months will have a better chance of getting a supervisor position than someone that has been there for several years. Not to mention, most of the time they will not advise of an opening to the reps, they just pick who they want at the position and see if they will takr the job. If you aren't best friends with upper management, you can definitely expect to be on the phone while u work there without any place for advancement.