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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      I work retention for a big name phone company - Anonymous employee Advanced Call Center Technologies Employee Review

      1.0
      Aug 19, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've had people bend over backwards to honor me as a person, as well as creating a schedule that works for me

      Cons

      It's not an easy job. People yell at you all day for things that aren't your fault, you might lose your job for somebody else's mistake or deception

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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