Pros and Cons - Customer Service Associate Advanced Call Center Technologies Employee Review

I.T. systems are not conducive to training and working on the floor. They could do SO MUCH BETTER if they could provide a stable training environment and had a I.T. department that can QUICKLY resolve issues that keep employees from working. It is normal to be on hold for 4-5 hours a day with I.T., and sometimes it takes DAYS to get an issue fixed that keeps you from working. Also the pay is substandard for the job.