Ok for the pay - Customer Service Representative Advanced Call Center Technologies Employee Review

Horribly disorganized, horrible training. Almost every time I picked up the phone it was someone upset at something another person got wrong. Almost never able to get a supervisor to help because there were always a bunch of people who also needed assistance because nobody knew what they were doing. Right before I left they complained of an issue with customer satisfaction being down. Yeah I wonder why. They also had an issue with mailing equipment on time, and mailing checks. Some people didn’t get their first check until the second check was due to arrive.