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Advanced Call Center Technologies

Engaged Employer

Great place to work - Customer Service Agent Advanced Call Center Technologies Employee Review

4.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

There is a lot of support here. The teamwork is terrific. Very upbeat and supportive working environment. The ability to advance is great. I'm planning on relocating and was told that I could get a job at another ACT in another state.

Cons

Although most of our holidays are paid I wish all of them were paid.

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Advanced Call Center Technologies Response
2y
Hey there, thank you so much for leaving your review. We are so glad to have you on #TeamACT.

Explore other reviews about Advanced Call Center Technologies

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Best place to work with the I.T Helpdesk Team.

Cons

Teamwork played a big role in the I.T Dept.

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

Cons

Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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