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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      high turn-over rate - Call Center Representative Advanced Call Center Technologies Employee Review

      2.0
      Jan 22, 2024
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training through the contractor was great. Received all necessary equipment in a timely manner.

      Cons

      Poor training of supervisors. After training and going live in production, many times we (our group) was left alone without any support or guidance when answering calls.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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