Unsatisfied - Customer Service Representative (CSR) Allstate Insurance Employee Review

Internal Promotions Great Company They have employees best interest

Lack of understanding within company

three days off if you get 4 10s, over 100 hours of pto within your first year, the fantasy of making 1000s of dollars of commission a month if you get on a 1 or 2 tier and get lucky with sale.

shift changes is hard to get unless you been there a long time, matrics are effected by tiers, so if you are place in tier 3 or 4 you barely get calls unless all he people on tier 1 and 2 have calls already and you barely get sales, you barely make any real money if you not making over 80 points of sales which means you can sales 1000s of dollars worth of policies and still not make commission if you not selling enough items in general to make 80 points, a single car policy is worth 1 point, motorcyle and renters are worth 0.5, home is worth 2.5 points. and commission doesn't pay out until you reach at least 80-85 so your first 80-85 points/ 80 plus items of sales won't pay out commission. you get leads if you work inbound but most leads arent even calling for allstate nor have been properly informed of the quote process before being transfered to you.