Terrible Company - Customer Service Representative (CSR) Alorica Employee Review

1.0
Oct 4, 2023
Recommend
CEO approval
Business Outlook

Pros

No pros available at this time

Cons

The pay is terrible for the amount of work they want you to do. The benefits are a joke. This company have a point system. You are even pointed if you are sick and have a doctors note. The technical issues are overwhelming due to it being tech issues everyday and all day which keeps your from doing your job. This company is so disorganized it is ridiculously. They have trainers training you that started 2 weeks before you. The trainers don't even know the answers to the questions you ask. They lost a partnership with one of the programs we were working for which left all of us without work for a month and a half without pay. The monitor metrics and make it extremely unreachable so that no one receives a bonus. Administration jobs are taking by people in the Philippines. Do not apply for this company. You will have better results somewhere else. This company is a joke.

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Alorica Response
2y
Hello – Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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