Does American Arbitration Association pay their employees well?

According to anonymously submitted Glassdoor reviews, American Arbitration Association employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at American Arbitration Association. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at American Arbitration Association?

67% of American Arbitration Association employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Arbitration Association 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at American Arbitration Association?

Case Administrator (12) , Case Manager (12) , Case Administrator II (11) , Case Filing Specialist (5) , Conciliator (5) , Director of ADR Services (3) , Administrative Assistant (2) , Case Coordinator (2) , Intern (2) , Manager of ADR Services (2) , Supervisor (2)

What are the pros of working at American Arbitration Association according to real employee reviews?

"The people in the department are great to work with and share years of experience freely." ((in 13 reviews)); "Good pay" ((in 11 reviews)); "Ability to grow and be a part of projects nationwide, some travel required, flexibility, great benefits" ((in 11 reviews)); "Work/Life balance was excellent and the teams I worked with at the central office were fantastic, fun, and smart." ((in 6 reviews)); "Good employees, decent culture, supportive staff, bonuses" ((in 5 reviews))

What are the cons of working at American Arbitration Association according to real employee reviews?

"Management is terrible." ((in 10 reviews)); "Upper management is completely unorganized and have no idea how to implement new procedures." ((in 6 reviews)); "You can work there for a year and will need to get completely retrained to work under a different manager, because each team handles tasks COMPLETELY differently, and there is zero consideration for learning styles in any training" ((in 4 reviews)); "Hours can be long depending on how much work needs to be done." ((in 3 reviews))

What are the top reviewed American Arbitration Association locations?

New York , Atlanta , Dallas , Fresno , Johnston , Voorhees , Buffalo , Cleveland , Los Angeles , Fremont , East Providence , Providence , Boston , East Providence Center

Skip to content Skip to footer

Notifications

American Arbitration Association

American Arbitration Association reviews

Case Coordinator - Case Coordinator American Arbitration Association Employee Review

4.0

Jul 22, 2013

Case coordinator

Recommend

CEO approval

Business Outlook

Pros

A learning experience in alternative dispute resolution, challenging, and an opportunity to learn how to resolve difficult issues.

Cons

Advancement in the company is based on popularity, not achievements. Sexual harassment complaints are not handled appropriately. Too much retaliation from management.

Explore other reviews about American Arbitration Association

5.0

Nov 4, 2025

Diretor

Recommend

CEO approval

Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

2.0

Jul 17, 2026

Case administrator

Recommend

CEO approval

Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

See reviews by: Helpful|Rating|Date|All

Jobs at American Arbitration Association

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

Case Administrator (Legal Services/Administrative Support)

American Arbitration Association reviews FAQs

American Arbitration Association reviews American Arbitration Association Case Coordinator reviews American Arbitration Association review

American Arbitration Association

Case Coordinator - Case Coordinator American Arbitration Association Employee Review

Explore other reviews about American Arbitration Association

Jobs at American Arbitration Association

American Arbitration Association reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

American Arbitration Association reviews FAQs

Jobs at American Arbitration Association