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American Arbitration Association

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Case Administrator - Case Coordinator American Arbitration Association Employee Review

1.0
Mar 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits, wonderful opportunity to learn about alternative dispute resolution and work with outstanding arbitrators and mediators.

Cons

Too much micro-managing. Upper management is completely unorganized and have no idea how to implement new procedures. There haven't been any raises for employees in 5 years. Employees are overworked and under paid. EEOC issues, such as sexual harassment, are not handled appropriately. Too much retaliation from management against employees. Too much lack of communication. Lots of lay offs.

Explore other reviews about American Arbitration Association

5.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Many benefits, stability, flexibility, location.

Cons

Salaries tend to be low for some positions (not for profit)

1
2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work From Home, No Weekends

Cons

Pay is really terrible, vacation is incredibly difficult to take, and comes with a huge heaping helping of guilt, the job is difficult, tedious, and unrewarding, it's both Customer Service and Collections, managers are burnt out and mean spirited, computer systems are outdated and frequently down.

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