Great Company that needs to look inward - Tier 3 Technical Support Analyst Amplify Employee Review

Users say... "Some great people and a worthwhile mission to use technology in education." "Culture is great and the intern cohort is fun." "good work/life balance" "It's good pay." "Benefits are good" 

Users say... "Poor leadership has led to a lack of strategy that adversely affected talented employees and the success of good products." "When I was offered the CD position, I told friends and family that I had finally landed my dream job... Having previously worked as a contractor for one of the Big Three in EdTech, Amplify's upper management should take a serious look at how their competition onboards and supports new hires, structures workflow and projects, schedules timelines, and how they implement effective management practices." "Managers and Directors sometimes receive their titles only because they are sucking up to their boss or it's just a lateral move that makes sense for that person's workload and the team structure." "Poor, poor communication" "Once training was complete, tutors were contacted for assignments based on hours/days they were available."