ASURION IS A COMPLETE JOKE. - Techinical Support Asurion Employee Review

1.0
Mar 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits and that’s all.

Cons

Every single thing other than the benefits at this job, management is a JOKE. Technical issues are blamed on you, and you are fired for them. They made sales a new piece and told us as long as we offered we would never be in trouble for our sales metrics LIE! They fired people over selling, they sweep so much under the rug! The amount of abuse that happens at this company is illegal, but just wait until they’re sued. They’ll operate differently, OH AND YOUR PAY . Your paychecks will be wrong and it will take them 2 weeks minimum to fix it and they don’t care if you are going to starve or go without but you were there and worked for them on time. The supervisors are bullies and horrible people, organization managers only do their jobs if you threaten to go higher than them, and “paid per experience” is a way to not pay us good for the hard jobs we do. Paychecks are always wrong with PPX(paid per experience) this whole company is a job, I worked here for 5 years and nothing has ever killed my mental health so bad, long story short unless you love crying everyday before and during your shift don’t waste your time here, they will drop you like it’s hot and not look back, this company is pathetic.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

avatar
Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

See reviews by: Helpful|Rating|Date|All