Terrible!!! - Benefits Coordinator BeneLynk Employee Review

1.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay was decent. The trainer was funny.

Cons

This job was terrible. The training could have been better. It was all over the place then they throw you on the phones. U are working with UHC, Aetna and abt two different other insurance. Mostly outbound. The dialer is insane. It call about a good 15 memebers at once and you don’t know which one really belong to you. Then you get these poor elderly ppl on the phone and have to convince them to send info out to them(help with their bills, garden work etc). The you have to go thru a bunch of questions asking if they receive snap, sis, veterans benefits etc. most of these ppl don’t even want to be on the call that long. They send these letters out as if their benefits are going to be cancell if they don’t call us and it’s not!! Training was a joke after a week of convincing you this isn’t a sales job you get thrown out on calls and get paid extra by how much info is sent out to customers (but this isn’t a sales job) what a joke! Over 20 ppl end up quitting out class while and after training!!

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BeneLynk Response
3y
Our mission seems to be very misconstrued in this review. We are dedicated to improving lives and positively impacting social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We have assisted countless members and continue to do so through our efforts. We are continuously looking at ways in which we can improve upon the training experience, and go straight to the source to identify any areas that we can improve upon. It does not seem as though this position was a good fit, and we wish you all of the best in your future career endeavors.

Explore other reviews about BeneLynk

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

- Supportive cross‑functional teams — strong collaboration with product, marketing, and operations. - Remote‑friendly environment — flexibility and autonomy to manage workload effectively. - Steady, predictable workstreams — high‑volume production tasks that build consistency and efficiency. - Clear expectations for deliverables — straightforward processes for document updates, web changes, and content production.

Cons

- High‑volume workload — production demands can be intense during peak cycles.

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BeneLynk Response
3mo
Thank you for taking the time to share your experience and insight. We’re pleased to hear you valued the collaboration across teams, the flexibility of our remote environment, and the clarity of expectations. We also appreciate your candid feedback regarding workload intensity during peak cycles and your recommendation to continue improving communication and visibility into priorities. Feedback like this is meaningful as we continue refining how we work and support our teams. We wish you all of the best in your future endeavors!
1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who made difficult situations easier

Cons

Poor communication and lack of transparency during layoffs. Employees were terminated abruptly in a short meeting with no opportunity to ask questions or receive meaningful explanations.

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BeneLynk Response
2mo
Thank you for your feedback and for highlighting the support you experienced from your coworkers, we’re glad to hear that sense of teamwork made a positive impact. We recognize that these moments are incredibly difficult, and our goal is always to handle them with care, respect, and empathy. We wish you all the best in your future endeavors and thank you again for your time with us.
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