Genuinly great culture and atmosphere - Technical Support Manager BeyondTrust Employee Review

5.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Great company benefits and a welcoming, inclusive environment. In the 5 years that I have been here the leadership have never made any false promises to me and have always followed through with commitments to employees. they do genuinely care about people here, your allowed to be human and you dont just feel like a number like you do in some larger corporations, there is definitely a focus on retaining that personal "family" feeling that inspires teams to work together for a common objective: Serve our customers. Choice to work remotely full time and are flexible with hours and start times plus generous holiday allowance. I have been working in the tech support industry for about 15 years and I have worked at and heard a lot of companies say that they do the things that BeyondTrust do... the culture, the inclusivity, the opportunity for progression and training etc. the difference is other companies say they offer those things and from my experience rarely follow through with it once you are working there and get swept up in the daily grind. Here at BeyondTrust, they genuinely do all of what they say. I started out as a tech support engineer and worked my way up into managing one of the support teams for EMEA. My 5 years here have taught me that if you work hard, commit to your job, learn the products, prioritise giving good customer service and make an effort to actually fix customers issues then you can go far, it's genuinely somewhere you can grow your career and become a Subject-Matter Expert for the products, if you're an engineer looking for progression and want to move away from all those managed service companies and their revolving doors this place is for you.

Cons

Things sometimes move at a Glacial speed when decisions need to come from higher up Company vision is not always clear on a technical level, it's more of a generalised higher level overview, great for non-techies, but us techies like a little more product vision sometimes. This is improving though with the new CTO As someone in the support org, I would like to see a little more recognition of what we do and how we contribute to the customer experience, but that's more of an industry-wide problem then something specific to BeyondTrust anyway. Support engineers rarely get recognition from upper management across the tech industry, it's better at BeyondTrust then most places but still would like to see support get a bit more recognition and the occasional "Well done"

avatar
BeyondTrust Response
2y
Thank you for the detailed review. You bring up many great points about the company and areas that we can improve. In terms of positives, I am glad they align around our Employee Value Proposition of Believe, Belong, Become – believing in what we do makes a difference, feeling like you belong at the company, and your time here helps you become the professional you want to be. On the technical company vision, I am glad you said we are making progress as this is a focus for us. We know there is more to be done so please provide feedback to your HRBP. Thanks for being part of the team.

Explore other reviews about BeyondTrust

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Where to begin? The team I work with day in and day out is one of the absolute best! We are serious enough to GSD but know when to take a step back to breathe or laugh. Leadership is solid at the top; from Janine Seebeck as CEO throughout the ELT. Change. It is constant, which I need to feel motivated. And all the other people I encounter on a daily basis across all of our business units. To be able to partner, collaborate and learn along side so many different people in various roles is a key component to why I stay.

Cons

BT can be a hard place to work; we're fast paced and constantly morphing. If working hard isn't something you want to do, then this wouldn't be the place you'd thrive.

avatar
BeyondTrust Response
4w
Thank you for the review. I agree that our leadership is great, but what really makes this place special is our people. They are talented, supportive, driven, and friendly. Our CEO says, we take our jobs and our commitments seriously but ourselves less so, which creates a unique environment which to work hard but also enjoy yourself. Great callout on the skip levels. It is a great way to dive deeper into the organization. Appreciate your being part of the team.
1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

BeyondTrust provided meaningful opportunities to work in a fast-growing cybersecurity company, take on significant responsibility, and build experience during a period of rapid expansion. There are talented employees throughout the organization, and the company’s growth can create opportunities for people who have strong internal sponsorship.

Cons

The culture can be highly political and relationship-driven. Advancement often appears to depend more on visibility, internal alliances, and proximity to senior leadership than on performance, experience, or subject-matter expertise. There is a significant amount of behind-the-scenes positioning, gossip, and credit-taking. Employees may receive support publicly but encounter very different behavior privately. Trust between peers and leaders can therefore be difficult to establish. Some senior HR leaders appear more focused on managing upward and maintaining favor with the executive team than on advocating for their employees, challenging poor decisions, or providing candid leadership. Employees should not assume that strong performance or loyalty will result in support when difficult situations arise. The organization also has a tendency to place people into roles before they have the experience required to perform them effectively, sometimes seemingly as a cost-saving measure. This can leave inexperienced leaders making major decisions while more qualified employees are overlooked. The result is inconsistency, weak accountability, and leaders presenting confidence without having the operational knowledge to support it. I also observed behavior that could feel dismissive or chauvinistic, particularly when strong women challenged decisions or advocated directly for themselves. These behaviors were not always addressed consistently.

1
See reviews by: Helpful|Rating|Date|All