Pros
It was a pretty good environment for a call center, and a lot of individuals seemed to care about what they were doing. The base pay was great and they offer benefits, even to part-time support employees which is great. The had food for employees and ping pong tables.
Cons
You can feel the corporate environment coming in and beginning to smother the existing culture that Bluehost once had. It doesn't feel quite as personal as I was led to believe, and it was impossible to advance to higher levels of Technical Support as a part-time employee. They did introduce a bonus program for sales as well, but because it was geared towards those working 40 hours per week, it was very hard to ever get a bonus as a part-time employee. Also, in the end, it is a call center, and there is always the pressure to keep call times low, and an ever increasing pressure to sell products as EIG's influence increases.