Tier I Technical Support - Anonymous employee Canon ITS Employee Review

Love the community so much

I wish the insurance would offer more things for the price

Remote work is offered M-F. Good benefits. Good job if you enjoy repetitive work. Good work culture. Helpful and friendly coworkers. They make sure to help get new employees prepared for taking the first phone call which can be daunting. It's the only call center job I've worked but people with lots of calls center experience told me that it's more pleasant compared to other call centers.

They tend to be understaffed. Better make sure you're consistently getting a good handle time because they will get on your back if you don't. They used to do a thorough job of providing in person training but ever since the pandemic the training is exclusively online which doesn't provide all the context necessary for learning how to manually operate certain products. The same goes for employee appreciation which went downhill post pandemic.