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Carnival Cruise Line

Engaged Employer

Carnival Cruise Line reviews

Great training and coworkers, but numerous operational issues - Fun Expert Carnival Cruise Line Employee Review

3.0
Apr 28, 2026
Fun expert
Recommend
CEO approval
Business Outlook

Pros

Training was in depth and informative. I enjoyed my coworkers and the trainers made the information fun. The benefits were good.

Cons

The work hours, lack of any real “off phone time”, phone adhearance issues, azure connection issues, carnival websites going down weekly, being stuck in queue for hours after your shift for last minute callers, being talked to rudely, leads not wanting to take over the escalted calls, no discretion to fix anything monetary for the guests, employee pay and the ability to actually get vacation approved timely. This job has potential if things were different, but right now its not worth the headache.

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Carnival Cruise Line Response
2mo
Thank you for sharing your feedback. We’re glad to hear you had a positive training experience, enjoyed collaborating with your team members, and found value in the benefits. We also appreciate your candid comments about operational and scheduling challenges, as input like this is important as we continue working to improve the employee experience. We wish you the best moving forward.

Explore other reviews about Carnival Cruise Line

5.0
Jun 23, 2026
Pvp personal vacation planner
Recommend
CEO approval
Business Outlook

Pros

Unlimited earning potential. Great training.

Cons

Working remote requires a lot of self motivation

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Carnival Cruise Line Response
3w
Thank you for your feedback and for your years with Carnival Cruise Line. We're pleased to hear you value the training and earning potential available in the PVP role. We also appreciate your perspective on the importance of self-motivation in a remote work environment. Insights like yours help us continue supporting our teams' success. Thank you for being part of the Carnival team.
5.0
Jul 15, 2026
Casting and booking coordinator
Recommend
CEO approval
Business Outlook

Pros

I believe there are excellent opportunities for career growth and development within my team and across the company. I feel supported by both my leadership and my colleagues, which creates a positive and collaborative work environment. The company demonstrates a genuine commitment to diversity and inclusion by fostering a culture where everyone feels valued, heard, and safe.

Cons

Because many processes involve coordination across multiple departments, delays in one area can occasionally impact overall timelines. Additionally, as much as I feel support from my team and department on land, I can only speak on that. A shipboard career faces its own challenges.

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Carnival Cruise Line Response
2d
Thank you for taking the time to share your experience. We're thrilled to hear that you've found strong career growth opportunities at Carnival Cruise Line and that you feel supported by both your leaders and colleagues. Creating an inclusive environment where team members feel valued, heard, and empowered is incredibly important to us. We also appreciate your feedback regarding cross departmental processes and collaboration. Insights like yours help us continue improving how we work together across the organization. Thank you for being part of the Carnival team and for all that you do.
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