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Carnival Cruise Line

Engaged Employer

Carnival Cruise Line reviews

3.6

67% would recommend to a friend

(770 total reviews)

Christine Duffy

80% approve of CEO

71% positive business outlook

Carnival Cruise Line has an employee rating of 3.6 out of 5 stars, based on 770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Carnival Cruise Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

770 reviews
1.0
Jan 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Starting at 10:50am so you have the morning to do what needs to be done. Flexibility if you achieve the highest level of sales. The benefits! They are very good take advantage! Building your tool box. This job will help you obtain all the skills you need to start your own successful business. They will train you like a razor sharp knife on all BDMS (business development manager/ sales) aspects including CRM.

Cons

Payment structure is a loan with accruing interest for the company. (the reservation cancels they keep the penalty of the reservation *which can be the deposit 25% of the total or 50% or 75% of the total payment) But you get 0 and a negative! Ill explain below. If your reservation cancels you lose all payment for it and the tier you achieved is in jeopardy which can cost you $250+ and even lose your job. So for example if you are at 50 bookings (sales) for the current month and you have a cancellation in the month you are at 49 bookings. The tier is for example 50 which bumps your pay from $25 a reservation to $29 a reservation you lose the bump up which, in this case is $200 plus the amount you are currently in for the booking. If you're getting paid at $59 a booking you lose the $59 and any additional bonus like upset and insurance. If you sold that booking when you were in a tier of $29 a booking you're losing an extra $30 +++.... its a huge loan in reverse for the employee but, a payday for the bottom line of the company.... Yet the company talks about always putting the employee first and family first. Listen dont be blinded by the negative review go there and see yourself. Expected to go ABOVEEEE and beyond hitting 100% of your quota is never enough. You will do time wasting jobs like customer service for the customer service department. Instead of prospecting your leads.. Then you will be asked why you didn't dial more. It's a double edged sword because if you service you can build rapport...which, can lead to a sale.. However, if you want to do a sales call and rush the customer you lose out on a rapport building phone call and get a bad customer service review. You will be micro managed and reprimanded if you don't come to work on weekends... the management randomly throws out weekends to work because the sale closes however they extend it until the follow day... If you work later hours you have a chance to get on an inbound line and get free leads which you can convert to sales easier than someone who works the normal hours. They speak highly of the agents who always stay late and convert after hours. The awards get cheaper every year no matter how much revenue you produce. The office is dirty and air vents full of dust. You no longer have to wear professional attire but they expect professionalism. People come to work in sandals with toes out and tank tops and jerseys on. Don't expect to be treated like a Business developer even though they preach this is your own business. They offer 0 to 1 sales motivation training they offer 100 sales demoralizing meetings per month though..... They sell you benefits that work for management in a very eager way and have all management at meetings to make sure they can see if you disagree and then have a private meeting that goes no where.

2.0
Jan 11, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a call center job, so keep that in mind. I hadn't done a call center job, but randomly decided to try working for a cruise for a while. So here are some positives. -You're going to enjoy your coworkers -The training program is paid, and lasts for a month -The 6 month rookie guarantee, and the 1,000 IT stipend(which, keep in mind, is more like 600-700 after taxes) -It's an easy job for the most part

Cons

-The base pay is very low. Starts at 15 an hour during the first couple months of training, then it drops to 13 an hour. After that, it'll drop to 16,500 a year. -The payroll department was shady about our pay. Often times we wouldn't get the pay that we earned, which made pay day stressful. -The first month of rookie training is great. The second month can be very stressful with rude managers -An overall unprofessional environment. Upper management would often blast music for the first fifteen minutes or so of a meeting, or waste time talking about their dating life. I mostly got the vibe that they were the losers in school who finally have a little bit of money now so they're now 30 and 40+ year old frat bros. You're going to find that the most impressive people in the company are the quietest. Ask them for advice instead. -The software the company uses isn't very modern. And the lead generation system isn't effective. -The trainings all feel more like a high school environment than a corporate one -You're expected to give up your personal life for this job. Management often brags about working until midnight, or losing their partners because of how much they worked.

2.0
Sep 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits! Some fun atmosphere, discounted/free cruises (but with limitations,) enthusiastic training! There also seemed to be opportunities within the company if PVP was not for you.

Cons

Initially, I was thrilled about the potential to earn money and be part of a dynamic sales team. However, as time went on, I encountered some significant challenges that made my experience less enjoyable. "Most of you will not make it..." -quote from management on one of my first days. I found myself calling and leaving voicemails all day, feeling more like a robot than a salesperson. There was immense pressure to make sales, but many of my calls went straight to voicemail. The clientele left much to be desired, as I frequently dealt with outdated numbers and unfriendly individuals. While the expectation to work until a certain time is standard, the ridicule for not putting in overtime was disheartening. Many staff boast about sacrificing personal time and family life during peak seasons, which I found troubling. I value my personal life and believe there should be a balance. Team meetings were often led by men blasting music, creating an atmosphere that felt more like a frat party than a professional environment. This overly masculine, male-centric vibe put a bad taste in my mouth. I am all for fun, but it gave very “sales bro.” (If that means anything to you.) About a month in after training, I was assigned a "call buddy" which was a fun name for someone who monitored my call volume. One day, through a teams message, she told me that "100 calls is unacceptable." (Its 80 call minimum per day. On this day I had 3 hour meetings and could not work overtime.) I was shocked to learn she had taken note of this information. It felt invasive and added unnecessary stress, especially since she wasn't even part of management. In summary, this job can be rewarding for those willing to put in the grind and endure the pressures. If you thrive in a high-stress environment and are ready to battle through the challenges, it might be a good fit for you. However, for those who value work-life balance and a more fulfilling work experience, it is not the best choice.

Viewing 1 - 3 of 770 Reviews

Glassdoor has 1,222 Carnival Cruise Line reviews submitted anonymously by Carnival Cruise Line employees. Read employee reviews and ratings on Glassdoor to decide if Carnival Cruise Line is right for you.