2.0
Jun 17, 2020
Current employee, more than 3 years
Colorado Springs, CO
Recommend
CEO approval
Business Outlook
Pros
Good pay and benefits. Lots of monetary incentives.
Cons
Very number-driven. Agents penalized for taking the time to be complete in interactions and documentation. We can't really help the members in a LOT of ways. Silly games, gift cards, monetary gifts thrown at workers to keep them motivated when what we REALLY need is: organization, integrity, ability to do a good job without constantly worrying that our QA rep is going to give us a bad rating because of an incredibly minor thing, ability to actually get monies that members paid out of pocket BACK to the member, ability to focus on the CALLER and not the NUMBERS.