Does City & Guilds pay their employees well?

According to anonymously submitted Glassdoor reviews, City & Guilds employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at City & Guilds. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at City & Guilds?

41% of City & Guilds employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated City & Guilds 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at City & Guilds?

Manager (13) , Administrator (5) , Customer Service Advisor (5) , Customer Service Representative (5) , Senior Manager (5) , Assessment Coordinator (4) , Project Manager (4) , Administrative Assistant (3) , Coordinator (3) , Customer Service (3) , IEPA (3) , Analyst (2) , Assessor/Trainer (2) , Business Analyst (2) , Operations Coordinator (2)

What are the pros of working at City & Guilds according to real employee reviews?

"The people are great." ((in 20 reviews)); "Good benefits for all levels" ((in 15 reviews)); "Good work life balance in my team but I know that isn’t the same everywhere." ((in 14 reviews)); "Varied role with some great colleagues" ((in 13 reviews)); "Great Culture" ((in 8 reviews))

What are the cons of working at City & Guilds according to real employee reviews?

"Lack of formal management qualifications across mid and senior management means those entering the business with higher qualifications than current managers are prevented from making the changes necessary to improve systems and processes." ((in 10 reviews)); "Senior managers often locked themselves away in a separate office and couldn't care less about what was going on in the Call Centre itself and only emerged if they wanted coffee/tea." ((in 9 reviews)); "no training whatsoever" ((in 9 reviews)); "Lack of resource, Poor Leadership, expected to get on with it even though you are drowning, morale is down and management don't care." ((in 9 reviews)); "Management was a bit out of touch" ((in 8 reviews))

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City & Guilds reviews

Great people and purpose - Anonymous employee City & Guilds Employee Review

5.0

Jul 15, 2017

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Group has a really strong purpose and clear values that run through everything it does, and really bring people together. It's also growing and developing a lot which means it's an exciting environment to work in. There are lots of opportunities to grow and develop, and the senior management team are really open and approachable. But it's the people that make this such a great place to work. Everyone really cares about making a difference and there's a real can-do attitude.

Cons

Collaboration across business units can be difficult at times. There has also been a lot of change over the years, but it doesn't always feel like everyone has bought into it which will make any future changes harder. There are also a lot of processes and policies that can slow things down at times - but I'm sure that's the case in every business!

City & Guilds Response

Thank you for giving us such a positive review and recommending us, we are so pleased you feel this way. With a strong purpose focused around skills development it is important we offer our employees the chance to grow and develop and it’s great to hear you experienced these opportunities. And we have been working on the processes to try and cut them down or make them a bit easier! As a growing Group of businesses we’re getting better at helping people to understanding the Group structure and making it easier for collaboration across our businesses – we’d love to hear how you think we can improve on this point. You can contact us at comments@cityandguildsgroup.com.

Explore other reviews about City & Guilds

5.0

Apr 28, 2023

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good management Great team Good benefits and PTO

Cons

Disconnect between regional companies can make communication and consistency difficult

2.0

Jul 23, 2026

Customer sales executive

Recommend

CEO approval

Business Outlook

Pros

Used to be a strong brand with great products to sell to customers and see them succeed.

Cons

Now it's micromanaged with lots of reporting on why every side of the business is collapsing.

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Jobs at City & Guilds

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